International Duty and Customs PolicyShipping charges are not inclusive of import duty and customs charges. For deliveries outside the United States, please contact your local government for specific details on fees associated with importing musical instruments and accessories.
Returns, Refunds and Exchanges PolicyHow To Return An Item Item must be in its original condition, in its original packaging. The item must be returned within 30 days of your purchase. You will be refunded the full purchase price, minus shipping charges. Please email firstname.lastname@example.org to request a refund or exchange.
Payment MethodsAccepted Methods of Payment Credit Card (Visa, Master Card, American Express, Discover) via Stripe or Paypal Credit Card Charges Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Shipping PolicyTurnaround All in stock orders are shipped within two business days. Carriers We use USPS to fulfill our domestic and international orders. We also offer DHL for international orders that require expediting. Order Tracking We will send a separate email once your order ships with the tracking information. Shipping Rates The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Back Orders If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.